The Civil Resolution Tribunal, CRT, is Canada's very first online dispute resolution for strata owners.  In the past, the only recourse owner's had to resolve disputes was to seek help from the property manager and the strata council, and if that failed the next step was expensive and drawn out legal action.  Therefore, disputes were often not resolved to the parties' satisfaction.

Now strata corporations and owners can utilize the new Civil Resolution Tribunal website which offers timely and cost-effective solutions.  The CRT is modeled around collaborative and problem solving techniques.  You will find lots of tools including legal advice, self-help tools, form/letter templates, and dispute resolution services.

The CRT can address many issues between owners and the strata corporation such as:

  • non-payment of monthly strata fees or fines
  • unfair actions by the strata corporation or by people owning more than half of the strata lots in a complex
  • unfair or random, enforcement of strata bylaws (such as noise, pets, parking, rentals)
  • failure of a strata to enforce its bylaws
  • issues of financial responsibility for repairs and the choice of bids for services
  • irregularities in the way meetings, voting, recording of minutes, or other matters are done
  • interpretation of the legislation, regulations, or bylaws
  • issues regarding common property

Their solution explorer will help you get started and learn more about your dispute options before you apply for resolution.